Support Center

We are here to help you

Our support team is available 24/7 to answer all your questions and resolve your problems. Choose the contact method that suits you best.

Join Discord

Discord Support

Join our Discord community

Our Discord server is the fastest way to get help. Join our active community and benefit from real-time support.

Discord support benefits:

  • Fast real-time responses
  • Active and caring community
  • Access to announcements and updates
  • Direct technical support
  • Community events and activities
Join Discord

Ticket System

For specific requests

For complex technical problems or specific requests, use our ticket system for organized and detailed tracking of your request.

Ticket system benefits:

  • Organized tracking of your request
  • Complete history of exchanges
  • Priority for urgent problems
  • Detailed and documented responses
Create a ticket

Email Support

Contact us by email

For general requests or non-urgent questions, you can contact us by email. We usually respond within 24-48 hours.

Send an email

Support Hours

When we are available

Our support team is available to help you at any time.

Discord: 24/7

24/7

Tickets: 24/7

24/7

Email: Response within 24-48h

24-48h

Frequently Asked Questions

Find answers quickly

How to join the server?
To join our servers, connect via FiveM using the IP and port indicated on the RP or PvP pages. Make sure you have FiveM installed and up to date.
How to buy scripts?
Visit our CN-Scripts Store. Add products to your cart and follow the secure payment process via Tebex.
Can I get a refund?
Refunds are handled on a case-by-case basis. Contact our support within 7 days of purchase for any refund request.
How to report a problem?
You can report a problem via Discord, our ticket system or by email. The more detailed the problem, the faster we can help you.
Is support free?
Yes, our support is completely free for all CasaNegra Network users. We are here to help you!

Other Ways to Contact

Stay connected with us

In addition to our support, you can follow us on our social networks to stay informed of the latest news and updates.

Join Discord